Frequently Asked Questions
Everything you need to know about shopping with Pothys Kerala
What types of silk sarees are available at Pothys Kerala?
We specialize in a wide range of authentic silks, including Kanchipuram, Banarasi, Mysore Silk, and our exclusive Samudrika Pattu collections, ensuring the highest quality for every occasion.
How long does shipping take within India and internationally?
Domestic orders typically arrive within 5-7 business days. For our international customers, shipping usually takes 10-15 business days depending on the destination and customs clearance.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags and packaging. Please note that customized products, such as stitched blouses, are not eligible for return or exchange.
Do you provide blouse stitching and customization services?
Yes, we offer professional tailoring services for sarees purchased on our store. You can select the 'Stitching' option on the product page and provide your measurements according to our size guide.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to digital photography and different monitor settings, there might be a slight variation of 5-10% in the actual color.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. For international orders, we support secure payments via PayPal and Stripe.